Terms and Conditions

Accepted Payments:

COD, Cash, Cashier’s Check, Discover, American Express, Visa, or MasterCard. Company Check or Open Account terms require credit application prior to approval.  All orders are FOB our warehouse in Los Angeles, CA and subject to our acceptance. Prices subject to change without notice. It is the receiver’s responsibility to inspect before processing. We are not responsible for any garments once they are altered and/or processed in any way; and also for any miss-shipped merchandise. Please call us for minimums, availability, and price breaks.

All items must be returned within thirty (30) days of purchase. A return authorization number is required before any goods can be returned. If you are not satisfied with your order, we will gladly accept returns on garments that are unworn, unwashed and undamaged.

If there was a problem with your order, our friendly Customer Service Team will be here to assist. Please email them at customerservice@expertbrand.com. All claims must be made within 5 days of receipt of goods. Authorized returns are subject to 20% restocking fee and 35% for sample orders.

Shortages must be reported immediately. No returns without prior written authorization and Return Authorization Number (RA#) and/or label payment subject terms on an invoice. We are absolutely not responsible after the goods are embellished, or processed in any way. We make no warranty of fitness or merchantability of goods for any specific purpose.

All sales are final on Clearance items. Not eligible for return or exchange.

Cancellation/ Claims/ Returns/ Allowances:

No order may be cancelled without the written permission of Expert Performance.  Goods already started in production are the customer’s financial responsibility. No returns and/or allowances will be accepted without prior authorization; when and if approved must be prepaid.  Any claims should be made within 72 hours of receipt of goods.  Please inspect before processing. No return allowed after any type of process.  Back orders will be shipped when available unless cancelled in writing.  In spite of our efforts, dye lot variances may occur on occasion.

Refund process will start once we’ve received the returned goods and may take 3-5 business days to process.

Drop shipments:

Receiver's responsibility to inspect before processing. We are not responsible for any garmets once they are altered in any way; and also for any mis-shipped merchandise.