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FAQS

RETAIL FAQ

WHEN DOES MY ORDER GET SHIP?

Orders placed before 12PM PST, order will be processed same day. If orders placed after cut off time then we ship next following day.

DO YOU SHIP TO A MILITARY ADDRESS?

Yes, we are happy to ship to APO and FPO addresses.

DO YOU SHIP TO AN INTERNATIONAL ADDRESS?

Unfortunately, we don't ship international. You would have to use your own shipping carrier.

WHAT ARE YOUR PAYMENT METHODS?

We accept all major credit cards: Discover, American Express, Visa, or Mastercard.

We are currently accepting PayPal and Google Pay.

I LOST MY PASSWORD, WHAT DO I DO?

Follow the instructions to retrieve your password: CLICK HERE

 

 

WHOLESALE FAQ

HOW DO I GET A CATALOG?

Catalogs can be requested through email: marketing@expertbrand.com OR by calling our office: 323-780-7800 OR 323-526-5863

HOW DO I GET A LICENSED APPAREL CATALOG?

Catalogs can be requested through email: marketing@expertbrand.com. For additional informational, please contact us: tactical@expertbrand.com OR by calling our office: 323-780-7800 OR 323-526-5863

WHAT ARE YOUR TERMS AND CONDITIONS?

Credit Card Payments: Expert Brand will charge a convenience fee.

International Orders: NET 30 Terms (MUST FILL OUT CREDIT APPLICATION) wire transfer for international orders.

WHAT ARE YOUR MOQ (MINIMUM ORDER QUANTITY)?

For stock blank goods 12 piece minimum per style could be one or assorted colors.

For stock licensed apparel 36 piece minimum per style could be one or 3 assorted colors.

 

WHAT ARE YOUR SHIPPING METHODS?

  • USPS¬†Ground

  • Truckload for bulk orders

To use your own shipping account number, please select a collect method of shipping during the checkout process. Freight will then be charged to the account provided.

 

DO WE OFFER FREE FREIGHT?

For blank goods, we offer FREE shipping on all orders of $300.00+ AUTOMATICALLY GET FREE GROUND SHIPPING OR 3 DAY AIR AT GROUND COST based on net list pricing (WITHIN THE CONTINENTAL UNITED STATES)

For licensed apparel, we don't offer FREE shipping.

 

WHAT HAPPENS WHEN MY ORDER IS ON BACKORDER?

We advise customer of backorder and if customer is okay with waiting for product, product is produced within 7-14 days if domestic, if imported 90 days.

WHAT DO YOU OFFER PRIVATE LABELS AND WHAT ARE THE MOQ?

Yes - for custom colors we require MOQ (min order quantity) 1200-1500 units plus minus 5% depending on style. We could also do the custom neck prints.
For custom neck print on stock goods we need 144 pcs for additional charge.
For custom styles we need to see the product but normally we need 3000-5000 pcs.

 

WHAT DO YOU HAVE A RETURN POLICY AND RESTOCKING FEE?

For blank goods, we have a 30-day return policy with 20% restocking fee.

  • No returns and/or allowances will be accepted without prior authorization; when and if approved must be prepaid.

  • Please inspect before processing. No return allowed after any type of process.

  • Any claims should be made within 72 hours of receipt of goods.

     

    For licensed goods, we have a 15-day return policy.

  • After 15-days, you cannot return the item

  • Item cannot be worn or damaged

  • If the FITTING is not right, this does not qualify for a return.

  • Package must be original.

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    WHAT IS YOUR TURNAROUND TIME FOR LARGE ORDERS?

    Domestic: 30-45 days

    Imports: 90-100 days

     

    WHAT HAPPENS WHEN MY PACKAGE GETS LOST OR STOLEN?

    All freight claims for missing or damaged merchandise must be filed directly with the carrier except UPS and Fed-Ex shipments.

     

    CAN I EXPEDITE AN ORDER?

    Yes, a customer can expedite with their own account number or pass the cost on to the invoice.

     

    WHAT CAN WE ORDER OUR INITIAL NEEDS DOMESTICALLY AND THE BALANCE IMPORT OR VICE VERSA TO TAKE ADVANTAGE OF BOTH PRICE AND DELIVERY?

    Yes, we can help you by catering to your needs in terms of price breaks and quick turnaround of larger orders combining our domestic and overseas production.

    We do carry large inventory of fabrics in-house to help expedite speed to market.

    WHAT ARE YOUR CUSTOMER SERVICE HOURS?

    Monday - Friday: 7:30AM -5:30PM Pacific Standard Time.